Update: Sky has confirmed that the issues have now been resolved.
A spokesperson confirmed to Metro.co.uk: ‘We have resolved the issue with Sky Broadband. Customers should be able to access websites and apps as normal. We’re sorry for any inconvenience this may have caused.’
Original story: Sky’s broadband service is currently experiencing an outage that is leaving frustrated customers unable to access websites and services.
The outage is linked to separate reports of banking services going down this morning and some students are also unable to log in to remote learning platforms.
Gamers are also reporting problems with accessing online multiplayer titles like Call of Duty.
Sky has addressed the problem and says it is working to fix it.
‘Sky Broadband customers may be experiencing issues when trying to access some website this morning,’ a company spokesperson told Metro.co.uk.
‘We’re investigating this as a priority and we’re sorry for any inconvenience caused.’
As well as bringing web browsing to a halt, the problem is also affecting businesses and other services that rely on Sky’s servers.
Some people have suggested a workaround of manually changing the Domain Name Server (DNS) address to a public-facing one such as that offered by Google. Alternatively, switching to a 4G or 5G mobile signal with a different provider could alleviate problems short-term.
Others have suggested that using a virtual private network (VPN) to translate your IP address to a different location also works.
Frustrated customers have taken to Twitter to complain about the outage, which follows a similar one a few weeks ago.